Privacy Policy
This Privacy Policy explains how Geoki360 / Geoki E-Market (“we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Geoki360 POS mobile application and related services (the “App”).
1. Information we collect
Depending on how you use the App, we may collect:
- Account information — name, email, phone number, business/shop details, and login credentials.
- Business and transaction data — products, inventory, sales, purchases, invoices, customers/suppliers, payments, and related reports you enter or generate in the App.
- Device and technical data — device type, operating system, app version, IP address, crash/diagnostic logs, and notification tokens.
- Contacts — if you grant permission, to help add customers or suppliers.
- Camera / photos / files — if you grant permission, for product images, receipts, documents, or barcode/QR scanning.
- Bluetooth — if you grant permission, to connect thermal printers and similar peripherals.
- Notifications — if you enable them, to send operational alerts and updates.
2. How we use information
- To provide, operate, and improve the POS features you request.
- To authenticate users, secure accounts, and prevent fraud or abuse.
- To sync and back up business data to our servers/services.
- To process payments where payment integrations are enabled.
- To send important service messages, support replies, and (where allowed) product updates.
- To analyze app performance and fix bugs.
3. Legal bases (where applicable)
We process personal data where needed to perform a contract with you, with your consent, for our legitimate interests in running and securing the App, and/or to comply with law.
4. Sharing of information
We do not sell your personal information. We may share data with:
- Service providers that help us host, authenticate, send notifications, process payments, or analyze crashes (for example Firebase/Google services and payment processors).
- Business members you authorize within your shop/organization (staff, managers, admins).
- Authorities when required by law or to protect rights, safety, and security.
5. Data retention
We retain account and business data for as long as your account remains active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal/accounting obligations. You may request deletion of your account data subject to legal retention requirements.
6. Security
We use industry-standard measures to protect information, including encryption in transit where applicable and access controls. No method of transmission or storage is 100% secure.
7. Children’s privacy
The App is intended for business use by adults. We do not knowingly collect personal information from children.
8. Your choices and rights
- You can control device permissions (camera, contacts, Bluetooth, notifications) in system settings.
- You may request access, correction, or deletion of personal data by contacting us.
- You may stop using the App and request account closure.
- To delete your account and data, use our Account Deletion page.
9. International transfers
Your information may be processed on servers located outside your country. Where required, we take steps to protect transferred data appropriately.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date.
11. Contact us
For privacy questions or requests, contact:
Email: support@geoki360pos.com
WhatsApp: +254 708 587 542
Website: https://www.geoki360pos.com
See also our Terms & Conditions.