Geoki360 POS
Delete Account & Data
If you no longer want to use Geoki360 POS, you can request that we delete your account and the personal data linked to it.
1. How to request deletion
- Send a deletion request using one of the contact options below.
- Include your registered email or phone number, business/shop name, and the message: “Please delete my Geoki360 POS account and data.”
- We will verify you own the account, then process the request.
- You will receive a confirmation once deletion is completed or if we need more information.
Email: support@geoki360pos.com
WhatsApp: +254 708 587 542
2. What we delete
When your deletion request is approved, we delete or anonymize:
- Your user account and login credentials
- Profile details (name, email, phone, where stored for your account)
- Business workspace data linked only to your account (products, sales, purchases, customers, invoices, stock records), where you are the account owner and no legal retention requirement applies
- App notification tokens and similar device identifiers tied to your account
3. What we may keep (and for how long)
- Legal / tax / accounting records — some transaction records may be retained for up to 7 years where required by law.
- Fraud, security, and abuse prevention logs — limited records may be kept for up to 12 months.
- Backups — deleted data may remain in encrypted backups for up to 30 days before being purged.
- Shared business data — if other authorized staff still use the same business workspace, business records may remain for that organization until the business owner requests full workspace deletion.
4. Processing time
We aim to complete account and data deletion within 30 days after verifying your request. You will get a confirmation when it is done.
Important: Account deletion is permanent. You will lose access to Geoki360 POS
and cannot recover deleted data unless a legal retention copy must be kept.